Customer Complaint

Tejara Capital Investment Bank is keen to achieve utmost level of the satisfactions with their customers through building a long term and robust trust relationship with the customers. Based on that Tejara Capital has established a dedicated unit to deal with customers complaints and work with all diligence for the optimum solutions that serve the interest of their customers.

The complaint may be submitted in the following ways:

• By hand to Customer Complaints Unit in Tejara Capital Investment Bank- Head Office:
  Dubai International Financial Centre , Damac Parks
  Park Tower B
  2nd Floor
  Office 204
• By postal mail, print the complaint form (attached below), fill it, then send it to the following postal mail address:
  Tejara Capital Investment Bank
  Complaints Unit
  P.O.Box 482014 , Dubai, United Arab Emirates.
• By E-Mail, print the complaint form (attached below), fill it, then send it via the e-mail to the following address:
  support@tejaracapital.ae

Download Complaint Form 

• The response to the complaint will be taking place within 3 business days after receiving the complaint form by the Complaints Unit.
• All the fields of the form should be filled completely, and the complaint should be written in clear & detailed.